1.Introduction:
Welcome to BOOK JXB HOMES! We are committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website, use our services, or book accommodation through us.
Our properties are located in various regions, including Margate, Kent, England, and Multan, Pakistan. This policy applies to all personal data processed in connection with our services, regardless of your location.
2. Personal Data We Collect:
We collect various types of personal data to provide and improve our services. This may include:
Contact Information: Name, email address, phone number, postal address.
Booking Details: Check-in/check-out dates, number of guests, special requests, property preferences.
Payment Information: Billing address, credit/debit card details (processed securely via third-party payment gateways; we do not store full card numbers).
Identification Data: For certain bookings or legal requirements, we may request passport/ID details (e.g., for international guests or specific property regulations).
Communication Data: Records of your correspondence with us (emails, chat, phone calls).
Guest Feedback: Reviews, ratings, and other feedback you provide about our services or properties.
3. How We Use Your Personal Data:
We use your personal data for the following purposes:
To Provide and Manage Bookings: Processing your reservations, confirming bookings, sending booking confirmations, managing check-ins/check-outs, and facilitating your stay at our properties.
Service Delivery: Providing customer support, responding to inquiries, and fulfilling special requests.
Payment Processing: Processing payments for bookings and other services.
Communication: Sending essential service-related communications (e.g., booking updates, pre-arrival information, policy changes).
Marketing & Promotions: Sending you promotional offers, newsletters, and information about new properties or services that may be of interest to you (only with your consent where required).
Improvement of Services: Analyzing website usage and customer feedback to enhance our website, services, and guest experience.
Security & Fraud Prevention: Protecting our website, properties, and users from fraud, unauthorized access, and other security threats.
Legal and Regulatory Compliance: Fulfilling our legal obligations, resolving disputes, and enforcing our agreements (e.g., tax, immigration, and local accommodation regulations in the UK and Pakistan).
Internal Operations: For internal record keeping, administration, and business analysis.
4. Legal Basis for Processing Your Personal Data:
For users in the UK/EU (under GDPR), we process your personal data based on the following legal grounds:
Contractual Necessity: To fulfill our obligations arising from contracts entered into with you (e.g., processing your booking).
Legitimate Interests: For our legitimate business interests, provided these do not override your fundamental rights and freedoms (e.g., improving our services, fraud prevention, direct marketing where permitted).
Consent: Where you have given explicit consent for specific processing activities (e.g., sending marketing communications).
Legal Obligation: To comply with a legal or regulatory obligation (e.g., record-keeping for tax purposes, identity verification).
5. Sharing Your Personal Data:
We may share your personal data with the following categories of recipients:
Property Owners/Managers: To facilitate your booking and stay at the specific property you have chosen.
Third-Party Service Providers: Such as payment processors, IT service providers, website hosting, analytics providers, and customer support tools, who assist us in operating our business. These providers are obligated to protect your data and use it only for the purposes for which it was shared.
Legal and Regulatory Authorities: When required by law or in response to valid legal requests (e.g., court orders, government inquiries, immigration authorities).
We will not sell, rent, or lease your personal data to third parties for their independent marketing purposes without your explicit consent.
6. International Data Transfers:
Given our operations in both the UK (England) and Pakistan, your personal data may be transferred to, stored in, and processed in countries outside of your country of residence, including Pakistan.
For UK/EU Residents: When transferring personal data outside the European Economic Area (EEA) or the UK, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission or the UK Information Commissioner’s Office, or by relying on adequacy decisions where applicable.
For Pakistan Residents: Data may be transferred to the UK or other countries for processing and storage. We take reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable laws.
By using our services, you consent to the transfer of your information to these countries.
7. Cookie Policy:
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content.
What are Cookies? Cookies are small text files stored on your device by your web browser. They are widely used to make websites work more efficiently and to provide information to the website owners.
How We Use Cookies: We use cookies for:
Essential Website Functionality: To enable core features like secure login, shopping cart functionality, and remembering your preferences.
Performance and Analytics: To understand how visitors interact with our website, identify popular pages, and improve site performance.
Personalization: To remember your choices and provide a more personalized experience.
Advertising: To deliver relevant advertisements to you on our website or third-party sites.
Managing Cookies: Most web browsers allow you to control cookies through their settings. You can typically set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. Please note that if you disable or refuse cookies, some parts of this website may become inaccessible or not function properly.
8. Retention & Deletion of Your Personal Data:
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Booking Data: Typically retained for a period necessary to manage your stay, resolve disputes, and comply with tax and regulatory obligations (e.g., 7 years for financial records in the UK).
Marketing Data: Retained until you withdraw your consent or opt-out of marketing communications.
Other Data: Retained as long as necessary for the specific purpose for which it was collected.
Upon the expiration of the retention period, your personal data will be securely deleted or anonymized.
9. Changes to This Privacy Policy:
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on this page and updating the “Effective Date” at the top. We encourage you to review this Privacy Policy periodically.
10. Complaints:
If you have concerns about our handling of your personal data, please contact us first so we can try to resolve the issue.
For UK Residents: You have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection issues (www.ico.org.uk).
For Pakistan Residents: You may have the right to lodge a complaint with the relevant data protection authority in Pakistan, if one is established and applicable to your specific concern.
11. Contact Us:
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: info@bookjxbhomes.com
Postal Address: CT9 3PE
Registered office address: 393 Northdown Road, Margate, England, CT9 3PE
Phone: +44 7795 161245